Contact Us
Got a question about one of our reviews, spotted something that looks out of date, or want to flag an issue with a site we cover? This is where to reach us. We read every message, though we can't respond to every one individually given the volume we get.
How to reach the team
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — which page or review you're referring to, and what prompted the message — and we'll aim to get back to you as soon as we're able. We generally review incoming messages within a few business days, though it can take longer during busy periods.
What we can help with
- Corrections or updates to information on a casino review — coin support, bonus terms, licensing details, or anything else that looks stale or inaccurate
- Feedback on your own experience with a site we've reviewed, whether that's a smooth cash-out or a problem getting verified
- General questions about how we assess and rank crypto casinos
- Suggestions for sites or topics you'd like to see covered
What we can't help with
We're an independent review and comparison site, not a casino operator, a payment processor, or a customer support desk for any of the brands listed on sprintaccelerator.com. That means a few things fall outside what we can do:
- We can't access, reopen, or make changes to your account on any casino site
- We can't process, expedite, or reverse a deposit or withdrawal
- We can't resolve a dispute over a bonus, wager, or bet outcome
- We can't verify your identity or complete KYC on a casino's behalf
For any of the above, the casino's own support team — usually reachable via live chat or a support email listed on their site — is the right first stop. If a dispute doesn't get resolved there, some offshore operators' licensing bodies (for example, in Curaçao or Anjouan) offer a complaints process, though outcomes and response times vary and these bodies don't operate to the same standard as US state regulators.
If you're concerned about your gambling
If gambling has stopped feeling like entertainment — you're chasing losses, spending more than planned, or it's affecting your finances or wellbeing — support is available. The National Problem Gambling Helpline can be reached at 1-800-GAMBLER, free and confidential. Our responsible gambling page has more on tools and resources, including a note on why offshore crypto casinos may not offer the same self-exclusion and player-protection tools as state-regulated operators.
Before you write in
A couple of things that help us help you faster:
- Check whether your question is already answered on the relevant review page or in our responsible gambling guidance
- If it's about a specific transaction or account issue, contact the casino directly first — we're not able to intervene in individual account matters
- Include the site name, page URL, and a brief description of the issue if you're flagging an inaccuracy
For more on who we are and how we put these reviews together, see our About Us page. Our Terms and Conditions cover the legal basis on which the site operates, including our editorial independence and how commercial relationships with operators work.
This site is intended for adults of legal gambling age in their jurisdiction (18+ or 21+ depending on the operator and applicable state law) and provides general information only, not financial, legal, or tax advice. Cryptocurrency values are volatile, and gambling always carries the risk of loss — please only play with money you can afford to lose, and consult a qualified professional for tax or legal questions specific to your situation.